What Can Be Returned
Most items sold on enaija.com are eligible for return within 7 calendar days of the delivery date.
To qualify, the following conditions must be met:
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The item is in its original, unused condition with all packaging, tags, and accessories intact.
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The return is initiated within 7 days of receiving the delivery.
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You have proof of purchase (your order reference number or confirmation email).
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The item is not listed under non-returnable categories below.
Non-Returnable Items
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Items that have been assembled, installed, or modified.
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Mattresses, pillows, and bedding items that have been opened.
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Custom-made or made-to-order furniture.
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Items sold as final sale or marked as non-returnable.
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Items damaged by the customer after delivery.
How to Return an Item
1
Initiate Your Return
Email us at admin@enaija.com.ng or send a WhatsApp message with your order reference number and the reason for your return. Do this within 7 days of delivery.
2
Get a Return Authorisation
Our team will review your request and issue a Return Authorisation (RA) number within 24 hours. Do not send items back without an RA number.
3
Package the Item
Repack the item securely in its original packaging. Include your order reference and RA number on the outside of the parcel.
4
Return Shipment
We will arrange a pickup or provide a return address. Return shipping costs are covered by enaija for defective or incorrect items. For change-of-mind returns, the customer covers return shipping.
5
Refund Processed
Once we receive and inspect the item, your refund will be processed within 5 to 10 business days.
Refund Methods
Refunds are issued to the original payment method used at checkout:
Paystack Payments
Refunded to your card or bank account within 5 to 10 business days, depending on your bank.
Bank Transfers
Refunded directly to the bank account provided in your order details within 5 to 7 business days.
Need Help?
If you received a damaged, defective, or incorrect item, we will resolve it at no cost to you.
Please contact us immediately with photos of the issue.
