Orders
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. Enter your shipping details and choose your payment method. You will receive an order confirmation email with your reference number immediately after.
Can I modify or cancel my order?
You may cancel or modify your order within 2 hours of placing it by contacting us via email or WhatsApp. After that, the order enters processing and changes may not be possible.
How do I track my order?
Once your order is dispatched, our team will send a tracking update via email or WhatsApp. You can also log into your account and view your order status under My Orders.
Do I need an account to shop?
No. Guest checkout is available. However, creating an account lets you track your orders, save your wishlist, and check out faster next time.
Payments
What payment methods do you accept?
We accept card and online bank payments via Paystack (Visa, Mastercard, Verve, bank transfer through Paystack), as well as direct bank transfer. Payment details are provided at checkout.
Is it safe to pay on enaija.com?
Yes. All card payments are processed through Paystack, a PCI-DSS compliant payment processor. We do not store any card details on our servers.
What do I do after making a bank transfer?
Simply place your order and select Bank Transfer at checkout. You will receive our account details on the confirmation page. Use your order reference number as the payment description. Your order is processed once payment is confirmed, usually within 1 business day.
I paid but my order status is still pending. Why?
Bank transfer confirmations can take up to 24 hours on business days. If your order is still pending after 24 hours, please contact us with your payment receipt and order reference.
Shipping
How long does delivery take?
Delivery timelines depend on your location. Lagos orders typically arrive within 1 to 2 business days. Other states range from 2 to 7 business days. See our full Shipping Policy for a zone breakdown.
Do you deliver nationwide?
Yes, we deliver to all 36 states and FCT Abuja across Nigeria.
How much does delivery cost?
Shipping fees range from ₦2,000 to ₦5,000 depending on your location. Orders above ₦100,000 qualify for free delivery anywhere in Nigeria.
What happens if my item is damaged during delivery?
Please inspect your item before signing for it. If you notice damage, refuse the delivery and contact us immediately. If damage is discovered after delivery, contact us within 24 hours with photos and we will resolve it at no cost to you.
Returns
What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. See our Returns Policy for full details.
Who pays for return shipping?
We cover return shipping for items that are damaged, defective, or incorrectly sent. For change-of-mind returns, the customer is responsible for return shipping costs.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5 to 10 business days, depending on your bank or payment method.
Products
Are your product images accurate?
We make every effort to ensure product images are as accurate as possible. Colour may vary slightly due to screen settings and lighting. Dimensions are listed on each product page.
Can I request a custom piece?
We occasionally facilitate custom or made-to-order furniture through our supplier network. Contact us with your requirements and we will advise on feasibility and lead times.
Do you restock out-of-stock items?
Many items are restocked regularly. You can save out-of-stock items to your wishlist or contact us to be notified when a specific product returns.
