Privacy Policy

enaija.com (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, phone number, and password when you create an account.
• Order information — name, delivery address, phone number, order contents, and payment method when you place an order.
• Communications — messages you send via our contact form or email.
• Newsletter — email address when you subscribe to our mailing list.

We may also automatically collect technical information such as your IP address, browser type, pages visited, and referring URLs to help us understand how our site is used and to improve it.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, and communicate order status.
• Create and manage your account.
• Send transactional emails such as order confirmations, shipping updates, and receipts.
• Respond to your enquiries and provide customer support.
• Send promotional emails if you have opted in (you may unsubscribe at any time).
• Improve our website, products, and customer experience.
• Detect and prevent fraud.

Payment Processing

Payments made through our website are processed by Paystack, a third-party payment processor. We do not store your card details on our servers. Paystack's handling of your payment information is governed by their own Terms of Service and Privacy Policy.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service providers — logistics partners who need your delivery address to fulfil orders, and payment processors.
• Legal obligations — when required by law or in response to a valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies

Our website uses session cookies to manage your shopping cart and login state. These are strictly necessary for the site to function and are not used for tracking or advertising purposes. You may disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at admin@enaija.com.ng.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal requirements.
• Opt out of marketing communications at any time using the unsubscribe link in any email we send.

To exercise any of these rights, contact us at admin@enaija.com.ng.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact

If you have any questions about this Privacy Policy, please contact us:
Email: admin@enaija.com.ng
Website: www.enaija.com